Terms & Conditions

1. About Solscape & these terms

Solscape is an eco accommodation, wellness and retreat property at 611 Wainui Road, Raglan, New Zealand. In these terms, “we”, “us” and “Solscape” mean the operator of the property; “you” means the person making the booking and everyone in your party. By booking, you confirm you are at least 18 years old and are authorised to accept these terms on behalf of your party.

2. Bookings & payment

• All prices are in New Zealand Dollars (NZD) and include GST.
• Full payment is required upon arrival to maintain your reservation unless we agree otherwise in writing. Your booking is confirmed and received once we send a confirmation email.
• Payments are processed securely by card (via Kovena or Stripe), or Eftpos. Prices, rates and availability may change until a booking is confirmed.
• Please check your confirmation carefully and tell us straight away if anything is wrong.

3. Cancellations, changes & refunds

Cancellation and amendment fees apply, based on how much notice you give before arrival:

• More than 7 days before arrival — full refund, no fee
• Within 7 days of arrival — 20%
• Less than 72 hours before arrival — 50%
• Within 24 hours of arrival — 100%
• Early departure — no refund for unused nights

Refunds are made to your original payment method. Full details are on our Cancellation Policy. Groups, weddings and venue hire have separate terms, confirmed in writing at the time of booking.

4. Check-in & check-out

Check-in is from 2:00pm and check-out is by 10:00am. Reception is open daily 8:30am–11:30am and 3:00pm–6:00pm.

5. Guests & occupancy

• Your rate covers the number of guests stated on your booking. Extra-person charges apply where listed, and total guests must not exceed each room’s maximum.
• Only registered guests may stay overnight. Please let us know before inviting day visitors onto the property.

6. Facilities & what to bring

• Most stays share communal bathrooms and a kitchen; the Overlander carriage is self-contained.
• Beds are made up with linen, but towels are not provided — please bring your own.
• Some rooms (including the cabooses) have no power points inside; charging is available in the communal areas.

7. Looking after the property

Solscape is a living, working eco property with gardens, native bush and other guests. We ask that you treat the place, its people and the environment with care, keep noise low after 10:00pm, and follow any on-site signage and staff instructions. You are responsible for any loss or damage caused by you or your party beyond fair wear and tear, and we may charge the cost of repair or replacement to your payment method.

8. Pets

Well-behaved dogs are welcome in private accommodation types and around the grounds on a lead. Please tell us when booking so we can place you in a dog-friendly stay. Owners are responsible for their animals at all times.

9. Smoking & vaping

Solscape is smoke-free indoors and in all accommodation. Please smoke or vape only in designated outdoor areas and dispose of butts responsibly.

10. Health, safety & liability

You take part in activities and use the property and its facilities at your own risk, and are responsible for your own safety and that of children in your care. To the extent permitted by law, we are not liable for loss, theft of or damage to personal belongings, or for injury or loss arising other than from our negligence. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

11. Sauna & cold plunge (Solspring)

The sauna, warm soak and cold plunge on the property are operated by Solspring, a separate business. Solspring sessions are booked with, and subject to the terms and safety guidelines of, Solspring — not Solscape.

12. Groups, weddings & retreats

Bookings for weddings, venue hire, retreats and larger groups are covered by a separate agreement and payment schedule, which we confirm with you in writing. Those terms take precedence over this page where they differ.

14. Privacy

We collect and use your personal information only to manage your booking and stay, in line with the Privacy Act 2020. See our Privacy Policy for details.

15. Events beyond our control

We are not responsible for failure to provide services due to events beyond our reasonable control (such as extreme weather, natural events, power or water outages, or public-health restrictions). Where this happens we will work with you in good faith to reschedule or refund as appropriate.

16. Changes to these terms

We may update these terms from time to time. The version in force at the time of your booking applies to that booking.

17. Governing law

These terms are governed by the laws of New Zealand.